FAQ’s
Some of our more frequently asked questions. Please get in touch if you have further questions or would like to speak to a member of our team: [email protected]
Is everything customisable?
Yes – all our products are customisable in some way. We have a huge variety of options to make each product unique for it’s owner, please get in touch to learn more
How long does the customisation process take?
This varies depending on the choice of customisation, however we aim to have all products shipped within 2 working weeks.
I have an idea for customisation but it's not listed as an option
We work with all our customers closely and if it’s an option we don’t offer, we’re happy to look it to see if we can!
Do you offer a warranty?
All our products come with the original manufacturer warranty. All customisation work carried out by ourselves or 3rd parties come with a 1 year warranty with certain conditions. For more information, please see our terms and conditions
What shipping options do you offer?
Alongside the listed shipping options, for higher value or more delicate items, we are happy to work with each individual customer to offer a shipping option that they are happy with. All our products are available to be shipped worldwide
Where are you based?
We are based in The Netherlands and comprise of an international team originating from every continent in the world. This means we can offer support and communications in most languages
What forms of payment do you accept?
We currently only accept Bank Transfers but are working to take all forms of credit and debit cards in the near future